Introduction
Sunny-oak is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out forms on our website
- Request a quote or consultation
- Subscribe to our communications
- Contact us via email or other means
This information may include your name, email address, postal address, and details about your property or energy requirements.
Automatically Collected Information
When you access our website, we may automatically collect certain information about your device and usage patterns, including:
- IP address and browser type
- Pages visited and time spent on pages
- Referring website addresses
- Device and operating system information
How We Use Your Information
We use the information we collect for various purposes, including:
- Responding to your enquiries and requests
- Providing quotes and service information
- Processing transactions and managing customer relationships
- Improving our website and services
- Sending relevant communications with your consent
- Complying with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- With service providers who assist in our operations
- To comply with legal requirements or respond to lawful requests
- To protect our rights, privacy, safety, or property
- In connection with a business transfer or merger
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.
Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information in certain circumstances
- Opt out of marketing communications
- Lodge a complaint with the relevant supervisory authority
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Sunny-oak
142 Greenfield Avenue
Sydney NSW 2000
Australia
Email: [email protected]